Frequently asked questions
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Quick Questions & Replys
How discreet is it?
We are very discreet and we ensure that no one knows that you have shopped with us ✅
We do not share your personal data or purchase information with anyone other than the carrier and your goods are sent in a brown or black cardboard box, or black shipping bag 👏🏻 The package is therefore completely anonymous and no one will be able to guess what is in it 🔍
This is what the package looks like:
What will appear on the bank statement?
It's 100% anonymous! 💯 Your bank statement will simply say "SP*PRI*VERV". So don't worry, no one will be able to see what you bought or where you bought from 🏦
Can I get free delivery?
We provide free delivery to Parcel box or post office, on all orders over DKK 750 to Denmark, SEK 1100 to Sweden and €99 to Europe 📦
Can I choose the parcel box/post office myself?
Yes 👍🏻 You can choose which PostNord package shop/box you want your package delivered to 🚚
What does "day-to-day delivery" mean?
Day-to-day delivery means that we send the item today so that it is delivered to you tomorrow 🤗 This only applies to orders for items that are in stock before 16.00 on weekdays and only applies to orders that are delivered to a parcel box or post office in Denmark ☝🏻
A product is sold out or not available in my size?
Contact us on the chat 💬 We can see the current stock status for you and in some cases we have items in stock that have not yet been counted 🧮
Alternatively, the item can perhaps be reserved or pre-ordered ✔️
Alternatively, the item can perhaps be reserved or pre-ordered ✔️
Can I cancel/return my purchase?
Of course you can - and it's free! 💟
You have a 14-day right of cancellation from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 🫶🏻 You can read more about cancellation and return in our Refund Policy 👨🏼⚖️
You have a 14-day right of cancellation from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 🫶🏻 You can read more about cancellation and return in our Refund Policy 👨🏼⚖️
How do I contact customer service?
You can always contact us via the Customer Service page 💬 On the page you will find both our e-mail address, a contact form and instructions for Live Chatting with us, directly from the website 😊
Do you have a nappy permit from the municipality?
❌ Only applicable to customers from Denmark ❌
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