Frequently asked questions
How discreet is it to shop with us?
Det er meget diskret at handle hos os. Vi deler ikke dine oplysninger med andre end fragtvirksomheden og dine varer sendes i en papkasse, forsendelsespose eller kuvert, hvorpå der udelukkende står "Priverv". Pakken er derfor helt anonym og ingen vil kunne gætte, hvad der er i den.
What will appear on the bank statement?
Your bank statement will simply say "SP*PRIVERV". So don't worry, no one will be able to see what you bought or where you bought from.
Can I get free delivery?
We offer free delivery on all orders over DKK 500 which are sent to Pakkeboks in Denmark. Free delivery to Sweden for purchases over SEK 650.
Can I choose the parcel box/post office myself?
Yes. You can choose which PostNord parcel shop/box you want your parcel delivered to.
How does day-to-day delivery work?
Day-to-day delivery applies when ordering goods that are in stock before 16.00 on weekdays and only applies to orders that are delivered to Parcelshop/box in Denmark.
Do you deliver to Norway?
Unfortunately, we no longer deliver to Norway, due to logistical and administrative challenges.
A product is sold out or not available in my size?
We recommend that you contact us so that we can check the current stock status for you. In some cases, we have items in stock that have not yet been counted. Alternatively, the item may be reserved or pre-ordered.
Can I cancel/return my purchase?
Of course you can - and it's free! You have 14 days right of cancellation from the day you receive your package from us. If you wish to cancel your purchase, we will send you everything you need and help you as best we can. You can read more about cancellations and returns in our Refund Policy.
Who are we and where are we from?
We are a Danish webshop, with warehouse and office in Hjørring, North Jutland. You can read much more about us on our "About Us" page.
How can I contact you?
You can always contact via the Customer Service page. On the page you will find both an e-mail address, a contact form and instructions for chatting with us.